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卢湾中学2018年高一10月月考卷
High-quality customer service is preached(宣扬) by many ,but actually (21)_____(keep) customers happy is easier said than done.
Shoppers seldom complain to t he manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone (22)_____ will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly (23)_____(conduct) by Verde group and Wharton school.
The most common complaints include filled parking lots, cluttered shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. (24)_____(relieve) the headaches, retailers can redesign store layout, pre-stock items, and hire speedy and experienced cashiers. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work (25)_____ parking attendants. (26)_____ retailers hired flag wavers to direct customers to empty parking space. This guidance eliminated the need for customers to circle the parking lot endlessly, thus (27)_____(avoid) confrontation among eyeing the same space. Actually, responsive and friendly retailers are (28)_____ (likely) to smooth over issues with angry customers.
High-quality customer service is preached(宣扬) by many ,but actually (21)_____(keep) customers happy is easier said than done.
Shoppers seldom complain to t he manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone (22)_____ will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly (23)_____(conduct) by Verde group and Wharton school.
The most common complaints include filled parking lots, cluttered shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. (24)_____(relieve) the headaches, retailers can redesign store layout, pre-stock items, and hire speedy and experienced cashiers. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work (25)_____ parking attendants. (26)_____ retailers hired flag wavers to direct customers to empty parking space. This guidance eliminated the need for customers to circle the parking lot endlessly, thus (27)_____(avoid) confrontation among eyeing the same space. Actually, responsive and friendly retailers are (28)_____ (likely) to smooth over issues with angry customers.
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